At Stress To Success we’re committed to protecting, respecting your privacy and being transparent in everything we do.
This notice explains:
- Who we are
- When we collect information from you
- What type of information is collected from you
- How we use information
- How long we hold your information
- The situations where we may share your personal information
- Controlling your information for marketing
- Your data rights
- Keeping your information safe
- Keeping children safe
- Links to other websites
We may change this policy from time to time so please check this page to ensure that you’re happy with any changes.
Any questions regarding our privacy practices should be sent by email to:
Who are we?
In this notice, all references to “Stress To Success”, “we”, “our” and “us” are to be taken as references to Stress To Success, trading under the name of ‘Stress To Success’.
We provide Consultancy, Coaching & Training Services in the field of Wellbeing, Mental Health & Peak Performance
We promise at Stress To Success that your personal data shall be:
- Processed lawfully, fairly and in a transparent manner
- Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
- Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);
- Accurate and, where necessary, kept up to date; every reasonable step will be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay (‘accuracy’);
- Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
- Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).
When do we collect information from you?
We collect information in the course of our business. The main prompt for our data collection is when:
- You email us or call us to enquire about our products and services or submit an online form getting in touch or asking for our online materials
- We have been asked to contact you in relation to our business activity (i.e. your manager has asked us to speak to you about a service we provide or someone in your network has made an introduction)
- You apply for a job with us
- You use our website (i.e. IP address in Google analytics)
What type of information is collected from you?
The information we collect will change based on the reason we are processing your data. We will never collect more from you than we need.
- Enquiring about our products and services or asking for our materials online
When you contact us enquiring about our products and services, we will collect whatever information is necessary prior to taking steps to enter into a contract with you.
This information will typically include the name and place of work of key contacts in your organisation and their contact details. We will also process any information you submit via our online forms. We may also process any other information that we have legitimately collected about you in relation to our other services (such as whether your business has paid for our training courses in the past) where this other purpose was known to you at the point of data collection. This information would only be processed in relation to engaging into a contract at your request.
- Contacting you after a referral
When we contact you at the request of someone else, we will always tell you who we are and where we got your information from. We will do this as soon as is reasonably possible and no later than 28 days after first receiving your contact details. Wherever possible, we will ask the person referring you to us to make the introduction or to check with you whether it is ok for us to call you first.
The information that we will have processed prior to that point will likely be minimal and will include your name, job title / place of work and a contact point such as an email or telephone number.
The lawful basis we rely on when contacting you about our products or services at the request of someone else will be different depending on the context. For the most part, it will be in our legitimate interest to do so and you can request that we stop processing your data. Where you have agreed for us to get in touch, we will be doing so based on your consent and you can withdraw this at any time.
- You apply for a job with us
if we advertise a job posting or you are interested in working as a contractor for us, we may process some of your personal data so as to take steps to enter into a contract with you.
Typically, we will process your name, contact information, your CV and cover letter. Depending on the route you came in to us, we may also look at your publicly available profiles in advance of an interview, such as a LinkedIn page or a professional Twitter account. We will also contact those you offered as a reference for you.
If you let us know about a disability or health condition (or provide us with any other special category data), we will process this under our legal obligations in relation to employment and equality laws.
If you are successful in your application and we want to offer you a job, we will process more information than this. To see our employee privacy notice, please contact [email@example.com
- You use our website
However, some cookies and tagging / tracking technologies that we use, such as Google Analytics, do let us know some information which may constitute personal data. An example of this is our Google Analytics Cookies that tell us about which of our pages a certain IP address accessed, when and where it was accessed from.
We do this under the lawful basis of legitimate interest.
It is possible to switch off cookies by setting your browser preferences, although our website may lose some of its functionality in such an event. For more information on how to switch off cookies on your computer and about the cookies we use, please visit our full cookies policy.
How do we use your personal information now that we have collected it?
We use personal information about you in connection with the following purposes:
Fulfilling your requests:
- Provide you with the information, products and services that you have requested from us;
- Complete any transaction you are undertaking with us;
- Carry out our obligations arising from any contracts entered between you and us;
- Allow you to participate in interactive features of our service, when you choose to do so;
- Process a job application or enquiry; and,
- Meet a legal or statutory obligation.
- Providing you with information about other goods and services we offer that are similar to those that you have already purchased, enquired about or may be of interest to your Organisation;
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our website(s) or the website of another Stress To Success Company or third parties’ websites; and,
- To make suggestions and recommendations to you about our services that may interest your business.
We will always check against the TPS before getting in touch.
Any unsolicited business to business marketing will be using information publicly available, such as a contact telephone/ email address.
If you no longer wish to be contacted for marketing purposes, please email: firstname.lastname@example.org
Service improvements and account management:
- To ensure that content from our site is presented in the most effective manner for you and for your computer;
- To administer our site, for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- To notify you about changes to our service;
- To manage and operate your account with us.
We do not use profiling or automated decision-making tools.
How long do we hold your information?
We will hold your data for no longer than we need it for. This will be context dependant on our relationship with you and why we are processing your data. We may have legal (i.e. financial obligation) reasons to keep your data beyond its immediate use, but this will never be for longer than industry standard.
Sharing your personal information
If we have a business relationship with you, we may pass some information to our third-party service providers, agents, subcontractor and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.
When we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we will always have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Stress To Success required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
These third-parties may include:
- Office 365 – Document management
- Xero – Invoicing software
- Mailchimp – Email marketing
- HubSpot – Marketing analytics
We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention.
We may share your information with third-party contractors or Organisations working with Stress To Success to fulfil supplier contracts. We will only share information that is relevant to fulfilling your request.
We operate internationally. As part of the services offered to you by Stress To Success, the information, which you provide to us may be transferred to countries outside the European Union (“EU”) and the European Economic Area (EEA).
By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar Data Protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
Controlling your information for marketing:
If we do not have a business relationship with you, then you have a choice about whether or not you wish to receive information from us.
Where we have identifiable information (e.g. Joe.Bloggs@example-corporation.com) we will not contact you for marketing purposes by email, phone or text message unless you have given your prior, explicit consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
Where we have your business contact details (e.g. Information@example-corporation.com) and no personally identifiable information, we will send your business marketing where we think you may be interested in our products or services.
- You have the absolute right to object to us processing your personal information for marketing purposes and to withdraw your consent.
- You can exercise these rights and change your marketing preferences at any time by contacting us by email: [Insert Contact details] or by clicking unsubscribe on our emails.
Your data rights:
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold about you is inaccurate or out of date, please email us at: email@example.com
You have the right to ask for access to a copy of the personal information Stress To Success holds about you.
If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
Our Data Protection Officer is Nigel Gooding and you can contact him at: DPAS-DPO@protonmail.com
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO). Information about how to complain to the ICO can be found here: https://ico.org.uk/make-a-complaint/
Keeping your information safe
We use Google Cloud platform to store your personal information as it provides some of the best cyber security in the business. To read the detailed specification of how they keep your data safe, please click on the link below.
Non-sensitive details and mailing information (your email address etc.) are transmitted normally over the Internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Keeping children safe
We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent / guardian’s permission beforehand whenever you provide us with personal information.
If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible, unless we have a legal obligation to process it.
Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us at: firstname.lastname@example.org
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
Review and Approval
This policy will be reviewed regularly and may be altered from time to time in light of legislative changes or other prevailing circumstances.
This Policy was last updated: 11th September 2019.